Rent is due every 1st of every month. We will notify 12 days ahead for tenants to be prepared.

You can pay your storage bill 24/7 online through our secure storEDGE Tenant Portal. Alternatively, tenants can come into the office or call to make a payment over the phone.

We accept Visa, MasterCard, Discover, American Express, debit cards, and automatic monthly bank draft (ACH). You can also enroll in free automatic billing to prevent accidental late fees.

Yes! If you move in in the middle of the month, your first month's rent will be prorated. You only pay for the exact number of days remaining in that month, and your initial bill will automatically reflect this adjusted rate. Starting on the 1st of your second month, rent will be billed at the standard monthly rate.

Check out our Unit Size Guide to learn more about what size suits you best! Or they can visit the facility to look at different sizes.

Yes, we offer climate-controlled units at both of our facilities!

Climate Control Matters to protect against furniture damage from North Carolina’s hot summers, humid days, and freezing winters. Climate control regulates both temperature and humidity to protect your belongings from:

• Humidity & Moisture: Prevents mold, mildew, and wood rot on furniture, mattresses, and paper.
• Temperature Extremes: Stops warping, cracking, or degrading of electronics, leather, artwork, and vinyl records.
• Dust & Pests: Sealed units with circulating air keep your items cleaner and safer.

Yes! Currently we’re running 50% off your first two months!

We offer an ongoing 10% discount for all active-duty military personnel and students. Be sure to ask our leasing office team about applying your discount during move-in or check our website popups for current seasonal move-in promotions.

Yes, absolutely! Because all leases at Quality Self Storage are flexible month-to-month agreements, you can easily upsize to a larger unit or downsize to a smaller unit whenever your storage requirements change, subject to facility availability.

Simply contact our on-site leasing office and our team will coordinate a smooth, hassle-free unit transfer for you with no penalty fees.

Use your keypad PIN at the gate to enter and exit. These our hours to access your units:

Old Plank Hours:
• Access Hours: 6:00 AM – 9:00 PM daily

Main St Hours:
• Outside units: 6:00 AM – 9:00 PM daily
• Inside units:
• Mon-Fri: 9:00 AM - 6:00PM • Saturday: 9:00 AM - 5:30PM

We are a proud partner of Mustang Moving in High Point (https://www.mustangmovingnc.com/). Visit our facility to see how you can save 10% off your first move with Mustang Moving!

View our Moving Preparation Guide here to help your packing & storing more efficient!

Yes, one is mandatory. You can bring your own lock or purchase one at the facility.

Yes, you can change or cancel a reservation. However, the $45 reservation fee is nonrefundable.

Unfortunately, we do not sell any packing supplies at this time.

Yes, there are restrictions. We do not allow any items that are illegal, perishable, or hazardous.

Ensure the unit is completely empty and clean before vacating. Remove your lock and notify our leasing team that you have emptied the unit. Please be sure to move out before the 1st of the month. If you move out after the first of the month, you'll be charged for the full month.

Note: If you are moving to a new primary address, please update your contact details in your storEDGE Tenant Portal or notify our office.

To ensure you receive important account and billing notices, please keep your contact details up to date. You can update your phone number, email, or mailing address anytime 24/7 through your secure storEDGE Tenant Portal, or by contacting our leasing office directly.